Privacy policy

This policy explains how Monde Sauvage Safari SRL (hereinafter “the Park”) processes the personal data of its visitors and users of its website, as well as the use of cookies and similar technologies. It complies with the General Data Protection Regulation (GDPR – EU 2016/679).

1. Data controller

The data controller is Monde Sauvage Safari SRL, with its registered office at Fange de Deigné 3, 4920 Aywaille, Belgium, registered with the Crossroads Bank for Enterprises under number 0425.002.530. You can contact us at rgpd@mondesauvage.be for any questions relating to your data.

2. Data collected

We collect only the data necessary for managing our services, including: identity (first and last name), contact details (email, phone number, address), payment information, data related to your purchases (tickets, annual passes, reservations), and communication preferences.

3. Purposes of processing

Your data is used to:

• Manage your orders, annual passes and bookings,
• Communicate with you regarding your purchases or visits,
• Ensure the security and proper functioning of the website,
• Send you, if you have given your consent, commercial offers or newsletters.

4. Legal basis for processing

The processing of your data is based on:

• The performance of a contract (ticket purchase, annual pass, booking),
• Your consent (newsletter, marketing cookies),
• Legal obligations (invoicing, accounting),
• Our legitimate interest in improving our services and ensuring security.

5. Retention period

Your data is retained only for as long as necessary for the purpose for which it was collected. Certain information may be kept for a longer period to comply with legal obligations (e.g. accounting data).

6. Disclosure to third parties

Your data is never sold. It may be shared with technical service providers (hosting provider, payment service provider, email service provider) strictly for the performance of the services. These providers act only on the Park’s instructions and in compliance with the GDPR.

7. Your rights

You have the following rights: access, rectification, erasure, restriction, objection, and data portability. You may exercise your rights at any time by contacting rgpd@mondesauvage.be. You also have the right to lodge a complaint with the Data Protection Authority (www.autoriteprotectiondonnees.be), the Data Protection Authority (DPA), Rue de la Presse 35, 1000 Brussels – www.autoriteprotectiondonnees.be – contact@apd-gba.be

8. Cookie management

Our website uses cookies to ensure proper functioning, measure audience traffic, and improve the user experience. Some cookies are strictly necessary, while others (analytics or marketing) are only activated with your consent. You can manage your preferences via the cookie banner or your browser settings.

9. Security

The Park implements appropriate technical and organizational measures to protect your personal data against any loss, unauthorized access, or misuse.

10. Changes to the policy

The Park reserves the right to amend this policy in order to comply with changes in legislation or its internal practices. Any modification will be published on the website www.mondesauvage.be.